USA Exchanges & Returns

U.S. Exchanges & Returns

We want you to feel amazing about all our products, so if for some reason you want to exchange or return your purchase, we've made it easy using our returns service.    Please see Rules & Process outlined below.

Making An Exchange or Return

Please email to and enter the email address that you used to place your order.  This same email address will then receive an email from us, containing a link to proceed with your return.  We make it easy to choose another size or color of the same item, or you can choose to simply return it for a refund.  If you want, you can receive a return shipping label from us via email!  

Please use the return shipping label to ship your item(s) back to us within 7 calendar days.  We'll let you know when your return is received by us and processed!

Please note, we are only able to process returns that have been included in your return request directly through If you have multiple requests recorded, we require each authorized return to be sent with its specific shipping label to allow for our system to process the return.  We are unable to process returns that are sent without the intended shipping label, or any returns that are not authorized and recorded by our team.   

If you did not include all returned items in your return request, please reach out directly to our customer support team at for more support. 

Return Rules

DIADEM NYC offers returns on  products shipped within the Contiguous United States only within 15 calendar days from when your order is shipped. 

We do not accept exchanges or returns for items shipped internationally.

All returns will have a $10 Handling fee which will be deducted from your refund  and Cost of Return Freight if you want us to provide a return Shipping Label.  

In order to be eligible for an exchange or return, products must be returned in unused, unwashed, and in unworn/unused condition with original tags and all packaging included.  

All FINAL SALE merchandise is not eligible for returns or exchanges. 

Only items purchased through may be exchanged or returned to our online warehouse. Items purchased through our wholesale partners must be exchanged or returned to the place of purchase.

Approved exchanges and returns must be dropped off at your local USPS location within 1 week of receiving your return label.  Exchanges and returns dropped off after this 1 week window are subject to return-to-sender or merchandise credit.

If you need to return a gift that you received, please email us directly at

Please allow up to 10 business days from the date your return is delivered to our facility to receive a refund confirmation.