K-Beauty Shipping & Returns

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.
  • Two way shipping charges are deducted for remorse return. Please be careful when you make order payments.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.

  • Please inform us within 7 days. We will make it right as soon as possible.

  • If the shipping box and packaging of an item are damaged, we won't treat it as damaged if there's nothing wrong with the item itself.
  • You can always contact us for any return question at RETURNS@DIADEMNYC.COM
  • If the product is not received or is missing despite being shipped contactlessly by the carrier, DiademNyc will not issue a refund or will only compensate you according to the shipping company's transportation compensation policy.
Remorse Return
  • No refund to be issued until DiademNyc confirms the return.
  • Buyer is responsible for a round trip shipping fee (The actual shipping fees may be more than what buyers pay for in the beginning. Related customs duty and tax)

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In order to expedite returns, we highly recommend you to notify us within 7 days of receiving your order to ensure that the item arrives safely at us.

  • Unfortunately, we do not offer return shipping labels. The buyer directly sends the package to us (depending on country, carrier, shipping cost, customs, customs).

  • Please check below

    • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    • We can only collect returns within the same country to which your order was originally shipped. Additional import duties may apply if you need to return your purchase from a country other than the original shipping address.

    • Designer packaging such as authenticity cards, samples, and dust bags are also considered part of the product and must be returned.

    • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    • We do not accept returns on sale items or gift cards.

    • If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)

    • Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)

    • The product is partially different, or the product is not damaged to the point of being unusable (leakage, breakage).

  • To start a return, you can contact us at RETURNS@DIADEMNYC.COM. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at RETURNS@DIADEMNYC.COM
Shipping issues caused by the recipient
  •  DiademNyc is not responsible for shipping issues caused by the recipient
  • Refusal, Absent recipient, Wrong address, Issues in the recipient country, Issues in the recipient region
  • Returns and refunds are treated the same as Remorse Returns.
  • If, due to a recipients' faults, we don't receive the product back from you within 30 days of the date we sent it to you, no refund will be issued.
  • If the product is not received  within 15 days of completion of delivery to the recipient, no refund will be issued.
  • If the product being returned has a short shelf life, or the value of the product has decreased, no refund will be issued.
Customs and Duty
  • Customs and Duty tax is responsible by buyers.
  • For accurate information and estimation of import taxes, please check your country’s customs.