International Shipping & Returns

International Shipping & Returns

"International" means anything outside Contiguous USA.   This means Alaska, Hawaii and Puerto Rico are considered International.

DIADEMNYC offers international shipping for clothing and accessories to over 200 countries around the world.     If you are not in these zones, please contact for more information as we can potentially ship via other carriers pending your location.

Shipping rates are determined by where your order is shipping.  

Please note that the duties and taxes associated with the order may not be included in the final purchase price if you select Fedex shipping rates.  These additional charges will need to be paid by the consignee/buyer prior to ultimate delivery.  Please reach out to your local customs office if you have any questions about duties and taxes. If you select DHL shipping rates, the duties and taxes are included in your order total.

Please note that we do not ship to Russia, Brazil, and India.

All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange. 

For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred.

International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.

Once DIADEMNYC has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.

DIADEMNYC will not be responsible for the loss or damage of an item(s).

Please contact if you have any sizing, fit or color questions prior to placing your order.

International orders that contain Pre-order items will be held until all items are available to ship.  If you are interested in having your order shipped partially, please reach out to us at

Additional shipping fees will apply to partially shipped international orders.

If you need to change your order, please reach out to us as soon as possible.  We cannot guarantee a change can be completed, as our fulfillment team processes all orders quickly, but we'll do our best to help. 

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the DIADEMNYC LLC. to import the goods on his behalf. Further, the consignee/buyer agrees that DIADEMNYC  LLC. may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.